Everything You Need To Know To Find The Best Replacement Casement Windows

Decide How Much Window Needs Replacing
If the window jambs&#;the vertical sides of the window frame&#;are in good shape, you could buy and install just a new &#;sash pack,&#; which includes just the upper and lower sashes that hold the glass in place. The more common &#;pocket&#; replacement includes both the sashes and frame; once the old sashes and the tracks they run on are removed, this type of window fits inside your existing frame. New-construction windows, requiring the removal of the entire old window, sill, and other components, are appropriate when the window frame is rotted or damaged; they&#;re the most costly type of replacement. Windows in Consumer Reports&#; ratings include both pocket-replacement and new-construction replacement windows.

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Read the NFRC Label
Before you buy, look on the window you&#;re considering for a label from the National Fenestration Rating Council (NFRC), an industry group. It will have a black arch in the top left corner, framing a sun shape. The figures on the NFRC label give you a snapshot of the window&#;s energy performance, which you can use to compare it with other windows on the market. That information includes the U-factor, which indicates how well the window keeps heat from escaping from the house, and the Solar Heat Gain Coefficient (SHGC), which indicates how well the window prevents heat from the sun from penetrating the house. In both cases, lower numbers indicate greater effectiveness. The sticker includes other information that can have an impact on energy efficiency, too. Check CR&#;s guide to making sense of a replacement window label for more details.

Look for the Energy Star label
The Energy Star logo and zone map you see on a window won&#;t tell you how much that particular model will save you compared with others&#;as it does with major appliances&#;but it will tell you whether the window meets Energy Star standards for your area of the country.

As of late October , Energy Star tightened its standards for certification. For example, under the new Energy Star criteria, U-factors must be no higher than 0.22 in the Northern Zone (encompassing most of the upper half of the country) and no higher than 0.32 in the Southern Zone (encompassing Florida and southernmost areas of Alabama, Louisiana, Texas, Arizona, and California). The new criteria for the Solar Heat Gain Coefficient was adjusted to no less than 0.17 in the Northern Zone and no more than 0.23 for the Southern Zone.

Find a Capable Installer
Even the best windows won&#;t deliver the look or comfort you expect if they&#;re installed incorrectly. Professional installation is key, especially if you have an older home where, say, window frames have shifted over time and are no longer square at the corners.

Many major window manufacturers train and certify installers for their specific brand of window. Using the same contractor for purchase and installation means that if a problem arises later, there will be no doubt who is responsible for fixing it; the window seller can&#;t blame the installer or vice versa. 

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Get multiple bids and look online for certification from the American Window and Door Institute or Installation Masters. Any bid you receive should include specifics such as window brand and model, number of windows, size, and type, plus any add-on features. Installation details should be noted and labor and material costs broken out separately. If your home was built before , look for an installer who knows how to deal with lead paint on the sills and moldings, advises Tom Kraeutler, host of The Money Pit home-improvement radio show. The Environmental Protection Agency offers a database of trained and certified &#;lead-safe certified contractors.&#; A handful of states, mentioned on that EPA page, have their own programs.

While contractors often have their preferred brands, don&#;t rely on the contractor to choose your windows for you. Check out our replacement window ratings for details on which did best in our tests for keeping a home comfortable and dry. 

Mind the Warranty
The window and your installer may each have their own warranty, with its own terms. A typical replacement-window warranty lasts 10 years, though some brands and models offer terms as long as 20 years or promise a &#;lifetime&#; warranty, says Andrii Gurskyi, owner of New York City-based Mr. Glazier Windows and Doors. Installation warranties, covering problems arising from poor workmanship, usually are shorter, from one year to five. Check the fine print carefully for exclusions, such as failure to cover glass repairs after five years or mechanism repairs for 10 years, Gurskyi advises.

Custom Replacement Windows May Take Longer
Replacements for oddly shaped windows or those requiring special features can take 6 to 12 weeks to arrive from the time you order them, says John Kolbaska, owner of Windows & Doors By The Men With Tools in Staten Island, N.Y. That said, a popular style may take less time, even if it&#;s custom-ordered. Michael Wandschneider, director of product management at Marvin, a national brand in Warroad, Minn., says several of his company&#;s top-selling window and door collections are currently available as soon as five weeks from the order date. And very basic windows are likely to be available relatively quickly.  &#;If you&#;re ordering a stock window right from the manufacturer&#;a basic white window that comes in a standard size&#;it should only take about a week or two,&#; Kolbaska says.

Most of the major window manufacturers aren't drastically different in quality. I've installed Andersen, Pella, Crestline & Marvin as well as a few other brands that I don't recall the names of. On my own house, I had a serious issue with Pella a while back. I also read up on a class action suit they had for this exact issue as well. The wood underneath the aluminum cladding rotted out.

Pella gave me the runaround & dragged it out beyond the warranty period & ultimately told me to f*** off. It was a 10 year warranty but since the window had rotted from the inside, I was unaware of the damage that was going on for some time. The window had to be approximately 8 years old at the time. If they stood behind their product & replaced a $150 sash I'd have stuck behind recommending Pella.

Since then I have been using Marvin & like them a lot. The structure of the window seems better than Pella as well. Of course I don't know how long they will last or if their customer service will be good, but I know it can't be any worse than what I went through with Pella. Here is a photo of what happened to one of the Pella windows in my house.....

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