10 Questions You Should to Know about Camping Tent Factory
101 Questions & Answers by Boutique Camping - Bell Tents
Could I have my order delivered to a separate address from my billing address?
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This is fine, you can enter both the billing and delivery address when ordering via our website. Please note that if you are placing your order with our finance option, both the billing and delivery address must be the same and this cannot be changed.
Do you offer any discounts on your accessories?
Yes, if you were looking to purchase an accessory with your tent, we will deduct 10% from the added item. This is for selected accessories only but includes, Stoves, Canopies & Awnings, Matting and much more. This discount will be automatically added when checking out on the website.
Do you offer any warranty on your products?
We stand behind the quality of our products and offer a 12-month manufacturer warranty. Please contact our customer service team for more information on our warranty policy.
How can I contact your customer service team?
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Contact Form:
https://boutiquecamping.zendesk.com/hc/en-gb/requests/new
Number: +44 486 116
Can I view the products in person before purchasing?
Unfortunately, we do not have a showroom for products to be viewed. However, we have previously hosted live events where our tents, stoves, and accessories were showcased. Stay tuned to our social media accounts for updates on future events.
Do you offer any discounts?
We occasionally offer discounts and promotions. You can sign up for our newsletter or follow us on social media to stay updated on any ongoing discounts or promotions.
What are your operating hours?
We are open Monday - Friday from 09:00 - 17:30 GMT.
Can I return a gift card?
Gift cards are non-refundable and cannot be returned.
How can I check the balance of my gift card?
You can check the balance of your gift card by contacting our customer service team. They will provide you with the necessary information.
Can I use a gift card and a discount code for the same order?
For more Camping Tent Factoryinformation, please contact us. We will provide professional answers.
In most cases, you can use a gift card and a discount code for the same order. However, please note that some restrictions may apply. Contact our customer service team for further assistance.
Can I use multiple discount codes for a single order?
Generally, only one discount code can be used per order. If you have multiple discount codes, please choose the one that provides the best discount for your order.
How can I apply
a discount code to my order?
During the checkout process, there will be a field to enter your discount code. Enter the code and click "Apply" to apply the discount to your order.
What is your privacy policy?
We take your privacy seriously. Please refer to our website for our detailed privacy policy, which outlines how we collect, use, and protect your personal information.
Do you offer sceond-life sale items for non UK customers?
Our ex-hire tents are available worldwide. Non-UK shipping costs vary based on address and order weight. The products on our ex hire/second life sale aren't brand new. You have 14 days for returns, covering costs if unwanted. Collection fees start at £9.95 per box. Please get in contact regarding the product you would like a quote for and provide your delivery details for an accurate quote.
Do you have any fabric swatches?
Yes, we do have swatches for all of our fabric options. This includes: Canvas, Canvas Lite, Oxford/ Weekender, Cotton and Fire Retardant. If you would like fabric samples, please fill out the below contact form and provide your full address details and which samples you would like and we can arrange to send these: https://boutiquecamping.zendesk.com/hc/en-gb/requests/new
Is this product in stock?
Our website displays real-time stock levels. Products have different status:
In-stock: Immediate purchase, same/next-day shipping.
Pre-Order: Order with
estimated restock date, subject to change due to delays.
Out of stock: No set restock date, typically 6-8 weeks estimate but this is not guaranteed.
Buying a tent? 10 handy tips to help you make the best ...
1. Consider the number of people using the tent
Always, always ignore the concept that a four-person tent sleeps four. It does not. It might just sleep three, but for a comfortable experience two would be best in such a tent.
The specifications of, say, a four-person tent means that four people would be a tight fit, with no space for baggage, etc. So, a family of four should look at a six-person tent. This will give you room for bedding and smaller areas to store clothes, etc.
Should the weather be poor, that extra space will be a godsend with all of you in the tent.
Think about the space you will need in that tent and what you want to store in the tent with you.
Consider the height of adult campers &#; very tall people are going to need to sleep without being curled up in a ball. Know your measurements and that of the tent you are looking at. With tents, size does matter.
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